Resort Propane Management

Dear Owners,

We appreciate everyone’s patience as Solitude worked through an issue this morning with our propane supplier, Ferrellgas. We rely on them to remotely monitor our tank levels and dispatch trucks as appropriate. For reasons that we are still in process of investigating, Ferrell allowed the tank to fall to a level which, in these cold temperatures, resulted in an under-pressure condition. Working with them we were able to get a tanker dispatched to our location within an hour of encountering the problem. Additional trucks are scheduled over the next 48-72 hours to ensure the propane take is returned to, and maintained at, the proper level. Our maintenance manager receives a daily email on tank levels. He began calling Ferrell a few days ago when the readings began approaching 25%. He left daily messages that went unanswered requesting a refill. Unbeknownst to us, our service point of contact left the business; we were not notified of this nor provided a new contact.

Here is what we are doing right now to stay on top of this issue: Effective immediately, we will begin checking the gauges daily as we are concerned about their accuracy. Today’s tanks went empty even though the meter read 7%. We will be verifying truck deliveries over the next few days. If the Ferrell truck’s fail to arrive, we have a secondary supplier ready to act. We are in process of reaching out to Ferrell’s senior management team to better understand what they are prepared to do to make this right and win back our confidence. In the meantime, we are in process of talking with a new vendor, UT LP Gas to obtain quotes on taking over this contract.

Today we fell short and we are embarrased. We sincerely apologize to all of you for any inconveniences incurred. We will get this sorted and keep you informed via this platform. In the meantime, please feel free to reach out to me direct at any time at a.broadaway@solitudemountainresort.com or 801.536.5776

With apologies,

a.

Amber L. Broadaway, President Solitude Mountain Resort

Verizon service during resort peak times

Dear Village Homeowners,

Here is an email from our IT Manager Jack Harris, regarding concerns about phone service during resort peak times and his recommendations,

“We understand and share your safety concerns about phones working during the busy days and weekends we now see. In the past Verizon was a reliable carrier which is why the resort has used them for our business plan. That said our staff has been noticing the issues you've described with Verizon for the past couple of years and have been working with our account rep to remediate those problems. What it comes down to is that on the busy days between Solitude and Brighton there just isn't enough capacity to handle the load, and currently our rep hasn't been able to find out if there are any plans to upgrade the equipment to handle the load. It's interesting that they claim not to be aware of any issues since we've put in several trouble tickets in the last couple of years. What I think will have the most effect on Verizon is if they receive a large amount of complaints about service and not just one complaint from one entity with a relatively small account. I can however offer you some advice on some things that could possible help.

1. Talk with a Verizon rep about putting boosters inside your buildings of course this won't help you outside

2. Coordinate residents with Verizon to call and complain, the more complaints they get the more it will push them to make changes

As a matter of information for you the resort completed a side-by-side test of Verizon and AT&T phones during MLK which was a busy day in the canyon. We found that voice and data performance of AT&T was far better than Verizon. Basically, out of almost 20 test call locations Verizon worked at 2 locations and AT&T worked at all but one location.

Jack Harris
Senior IT Operations Manager
Solitude Mountain Resort
j.harris@solitudemountain.com”